Refund & Cancellation
This policy explains how subscription billing, cancellations and refunds work on MatchBox. We aim to be fair and clear so you always know where you stand.
Billing
Subscriptions are billed in advance on a monthly or annual basis, depending on the plan you choose. Your subscription renews automatically at the end of each billing cycle unless cancelled.
Cancelling your subscription
You can cancel at any time from Plans & passes or your profile settings. When you cancel, you keep access until the end of the current billing period; you will not be charged again after that.
Refunds
As access to digital content begins immediately, subscription fees are generally non-refundable once a billing cycle has started, except where required by law.
- Duplicate or accidental charges will be refunded in full
- Verified service failures that prevent you from streaming for an extended period may qualify for a pro-rata credit or refund
- Free trials incur no charge if cancelled before the trial ends
How to request a refund
Raise a request through Help & support or email [email protected] within 7 days of the charge, including your registered email and payment reference. Approved refunds are returned to the original payment method within 5–7 business days.
Price changes
If we change subscription prices, we will notify you in advance. Changes apply from your next billing cycle, and you may cancel before they take effect.